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Frequently asked questions

How can I contact Customer Services?

Customer Services team  can be contact via email at information@optimumevsolutions.com ,on +44 20 4572 9020, https://www.optimumevsolutions.com/contact-us/  to answer any product or delivery questions you may have.

We offer a range of EV charging solutions, including EV wall chargers, portable EV 3 PIN UK plug chargers and high-quality charging cables, all designed to make electric motoring easier and more sustainable across the UK.

Yes, our portable EV chargers are compact giving drivers a reliable power boost whenever needed—ideal for long journeys or areas with limited charging infrastructure.

Our Type 2 EV chargers and cables are designed to be compatible with most electric vehicles available in the UK and Europe. We focus on universal compatibility and reliable performance.

We are a UK-based clean energy technology company focused on innovation in portable and sustainable EV charging solutions for drivers nationwide

We focus on British-engineered, eco-friendly products and great customer service. Our smart powerbanks and compact EV chargers are designed for convenience, sustainability, and peace of mind on every journey.

Yes, we can assist with EV wall charger setup and installation through our approved partners. Our chargers are designed for easy installation for business and home use.

You can browse and purchase directly from our website – www.optimumevsolutions.com

 – where you will find full product details, specifications included in the product brochure all managed through secure online ordering.

Yes, we provide nationwide delivery for all our EV chargers, powerbanks, and cables. Orders are processed quickly to ensure your products reach you safely and on time.

portable EV powerbank works like a backup battery for your electric car. It provides a small but essential charge to help you reach the nearest charging point—perfect for emergency use or peace of mind on longer trips.

yes absolutely. Our mission is to support the UK’s transition to clean, green transport by developing eco-friendly EV charging technology that helps reduce emissions and supports a sustainable future.

EVs typically offer an average range of nearly 300 miles on a single charge, up from 235 miles last year. Some models can achieve over 400 miles, with the Mercedes-Benz EQS Saloon leading at 452 miles. For urban driving, a range of 100-150 miles may suffice, while motorway journeys benefit from ranges of 250-300 miles or more.

From August 2025, new EVs priced under £37,000 can receive up to £3,750 off through the Plug-in Vehicle Grant. More details here.

There is also a plug-in wheelchair accessible vehicle grant (PiWG) available for wheelchair accessible vehicles priced below £50,000. In addition, EVs benefit from cheaper preferential first-year Vehicle Excise Duty (VED) compared to their petrol and diesel counterparts. More details here.

The EV Chargepoint Grant allows homeowners who live in flats and people in rental accommodation to claim £350 (or 75% off the cost to buy and install a socket, whichever amount is lower) off the cost of an EV charging point and its installation. There are certain criteria that you must meet to qualify for it.

There are two types of grants available to businesses. Both for the installation of charging points and infrastructure:

  1. The EV Infrastructure grant for staff and fleetsis available to small and medium-sized businesses. This grant helps out with costs related to building and installation work needed to install multiple chargepoint sockets, such as wiring and posts.

The grant covers 75% of the cost of the work, up to a maximum of £15,000. You can get:

  • Up to £350 per chargepoint socket installed.
  • Up to £500 per parking space enabled with supporting infrastructure.

You can receive up to 5 grants across 5 different sites.

  1. The Workplace Charging Scheme (WCS)is a voucher-based scheme run by the Office for Zero Emission Vehicles (OZEV). It is available to businesses, charities, and public sector organisations that meet the eligibility criteria.

This scheme provides support towards upfront costs of the buying and installation of EV chargepoints and can be used at the same time as the EV infrastructure grant for staff and fleets. (Both grants can be used for the same site, but never the same chargepoints)

The workplace charging scheme cover of up to 75% of the total costs of purchasing and installation of charge points. You can get:

  • Up to £350 per socket
  • Up to 40 sockets across all sites per applicant

How long it takes to charge an EV depends on the type of vehicle, how depleted the battery is and the type of charge point used. Charging rates vary from destination chargers, which can take 6-10 hours to completely recharge, to rapid and ultra-rapid chargers, which can provide a 0-80% charge in 20-30 minutes.

Electric vehicle charging is dependent both on technology built into the vehicle and that built into the charging infrastructure. For example, when the charging capability of the vehicle is less than that of the charger, then the vehicle will charge only at the maximum speed allowed by the vehicle. When the charging capability of the vehicle is greater than that of the charger, then the vehicle will charge at the maximum rate allowed by the charger. It is always best to check your car’s specification to understand the car’s charging capabilities.

While electric car batteries do experience some degradation over time, examples have shown that this happens too slowly to be considered a concern. Most vehicle manufacturers offer extensive battery warranties, for example Nissan offers an 8-year, 100,000-mile battery warranty on the new LEAF, during which time Nissan will provide a new battery free of charge if there is a failure or if degradation reaches an unacceptable level (a reduction of 25% from its original capacity).